Communication Example

My parents are a great match because they are able to balance each other very well.  My mom is excellent at communicating with people and making friends, but she is very expressive and doesn't always handle situations that can be confrontational as well as my dad can.  My dad is calm and is one of the greatest communicators I know when it comes to dealing with people in problem situations.  Earlier today a problem arose with work and I was near him while he was on the phone with the other party he was dealing with. Although he was very upset about the situation that had occurred, he was still able to be professional on the phone and clearly state his problem without becoming angry or upset.  My dad is great at listening and trying to understand others when they talk to him and is great at making people understand him.  I would definitely want to model my dad's communication behaviors and hope to be as calm and professional as he is.